I received this e-mail from a sales professional in Utah, who asks a very good question: I’m finding that there is a disconnect between what the Buyer wants – what solves their dissatisfaction – and what they can afford.  It’s because they think the bad economy will give them a $600K house for $375K.  It means I have to solve their dissatisfaction in two ways: by what they want AND by the price they can actually afford and then try to bring those two aspects together.  The problem I’m encountering is that I can do all kinds of educating but it still ends up being a disappointment – and some actual disbelief.  They end up refusing to make a decision because they’re certain that what they want for what they can afford will be out there if they just look … Read More…

I was speaking to a sales team in Denver last week when I made the following point: the prospect who walks into your sales office is doing so based on something that is wrong with his/her life.  For many people that would mean a nagging issue (pain) that has been getting worse and worse each year.   At some point this dissatisfaction reaches a tipping point and they begin looking at new home communities. A particularly observant salesperson then made this observation: “So, what you’re really saying is that everyone is always in a buying cycle.”  By that she was inferring that we are forever in the “buying cycle” even when we are not actually looking. Is she right?  And if she is right, how does that affect the way you see people who come through your door? I’m very curious … Read More…

The sales process is best thought of as a partnership with your customer.  That means a constant involvement of the prospect in the demonstration process. One mistake often made by salespeople is the failure to constantly involve the customer in the sales conversion through active commitments.  Too many salespeople go through the process assuming there is an acceptance on the part of the customer without actually asking for that commitment. The rationale in not asking these commitment questions sounds like this: “I already know they love this kitchen – why would I need to ask that?”  Actually, there is a very sound reason for asking for a commitment in this instance.  You see, we don’t ask closing questions for our own benefit; we ask closing questions for our customer’s benefit.  Their active acceptance cements their commitment. I read of this … Read More…

We all hit sales slumps.  They are universal in the sales world.  It’s not a matter of if, but when.  The important question is what will we do about the slump when it comes our way?  If you fail to act quickly, a sales slump will have deep and long-term impact. Is a sales slump affecting your mindset?  Start with a mental check-up.  Do you see yourself in any of the following descriptions? -       Lack of positive energy -       Lack of motivation / determination / drive -       Increased discomfort and lack of confidence in sales conversations -       Coming up with excuses for why you can’t sell -       Creating a negative impact on others Allow me to offer two pieces of advice to help you out of a slump. First, you must be aware that your next customer has no idea … Read More…

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