Angry Customer

5 Ways to Win Over Your Mean, Nasty & Crazy Customers

As Ryan Taft works with sales pros across the country, he hears horror stories of nasty and contentious customers that even the best of the best would want to avoid. But, nasty people are a huge opportunity for you to close more sales. Most people have zero desire to work with someone who is “difficult.” They are virtually an untapped market.

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Positive Outlook

Here’s How Positivity Makes You a Better Salesperson

There is an aura to positivity – an undefined and highly contagious energy. We gravitate to positive people. We’ll even pay for positivity. Salespeople share many similar attributes, but a common thread among the sales elite is an infectiously positive outlook.

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Bad Review

3 Ways to Learn From a Bad Customer Review

Recently, Amy O’Connor was speaking at a seminar and a participant wrote a negative review! You can’t please everyone, right? So why did it affect her so deeply? Why did it matter so much? She set out to find answers that might benefit all of us the next time we experience negative feedback. Here’s what she found.

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Price Fixation

3 Ways You Can Conquer Customer Price Fixation

What is it about customers that causes them to fixate on price? I mean, you have a great product and outstanding service – don’t they care about these things? Many factors are actually at play in this situation. But for this discussion, we’ll look at three key issues, all of which come in the form of cognitive biases – or mental inclinations.

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Revolutionize Meetings

5 Ideas for Revolutionizing Your Weekly Sales Meetings

Who likes sales meetings less – the poor salespeople being forced to attend them or the overworked sales managers who dread planning and running them? I suggest that both parties often find them excruciatingly uncomfortable – even painful. But, what if you could change that paradigm? Amy O’Connor shows you 5 ways to rock your next sales rally.

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Dreaded Meeting

Is It Time to Completely Rethink Your Sales Meetings?

In the past, so-called sales meetings were often negative, punishing, and entirely unbearable. The atmosphere was totally toxic and by the time the meeting ended the salespeople were horribly deflated. Thank goodness we’ve evolved, right? Right? Here’s a question for all you sales leaders. What would your salespeople say about your sales meetings?

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Sales Rally

Do You Hold Sales Meetings or Sales RALLIES?

As a sales manager, one of your toughest tasks is to come up with ideas for effective sales rallies. Unfortunately, many sales rallies (a.k.a. meetings) are thrown together at the last minute. If you want your team to have a “Let’s go crush it this week!” attitude, here are a few ideas to implement into your next rally (not meeting!).

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