Your Best Customer Care Tip

Here are three ideas to take extra-special care of your customers. What are yours? Let us know in the comment box below!

Idea #1: Brainstorm their pain. Spend time and think about what might be stressing them out today regarding the move. Perhaps it’s getting the kids enrolled in a new school. Maybe it’s learning where the best commute routes are. It could be something as simple as finding boxes for the move. Do a quick little bit of research and find some answers just for them. They’ll appreciate the personalized attention.

Idea #2: Compliment their choices. If your customer has made selections from a design center, talk to the design center rep and find out what they picked. On your next follow-up call, tell them you talked to the designer and she complimented the outstanding selection of… They’ll be reassured that they have made the right move.

Idea #3: Send a hand-written note…just because. Not all communication has to have a specific action item or information to share. Sometimes it’s nice to know you are loved. A hand-written note halfway through the process goes a long way to letting them know you care about them.

What about you? What are your great customer care tips?