From the Vault: Finish Listening

Who’s That Guy?!

I decided to take a nostalgic trip down memory lane recently, and I found a lot of my old newsletter sales tip videos. Look at the guy in that video! Remember when I had hair?!?! Please enjoy some of these videos from the archive. And definitely enjoy that awesome fake plant in the back ground!

In this video from 2010, I shared a best practice for how we handle objections. Remember, when a customer brings up an objections, they’re not just coming up to you because they want to complain. They are looking for your help. And the only way you can provide the help is if you fully understanding what’s troubling them. The video may be old, but the lesson is timeless.