You’ve seen the ads for the designer pharmaceuticals, haven’t you? The ads promise relief for a myriad of ailments, and…

(NOTE: This article is written specifically for salespeople and framed in that discussion. However, there is a strong application to…

Several years ago I read a book by Psychologist Mihaly Csikszentmihalyi entitled, Flow: The Psychology of Optimal Experience. I found…

Kathy Klinger in Fort Wayne, Indiana this week sent me an outstanding quote from the great Winston Churchill. Check it…

In a strong market, the sales process is almost surreal. The conversation is heavily lop-sided; the salesperson does the talking…