Sales Training on Your Customer’s Backstory: It Comes Down to Your Questioning Skills

Every customer has a backstory, but most salespeople don’t bother to find out what it is. They fret about what the customer is moving to rather than what the customer is coming from. That line of questioning won’t get you far because you haven’t learned a thing about your customer’s backstory. You don’t understand the context around their decision to walk into your showroom in the first place.

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Using Empathy when You Must Say “No”

We all have to say “no” at some point. When you have to say “no” to something someone else wants, it can be challenging to strike the right balance between being empathetic and assertive. Empathy in your response can help the other person feel heard and valued, even if they don’t get what they want.

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