Using Empathy when You Must Say “No”

We all have to say “no” at some point. When you have to say “no” to something someone else wants, it can be challenging to strike the right balance between being empathetic and assertive. Empathy in your response can help the other person feel heard and valued, even if they don’t get what they want.

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Video Mystery Shopping in an Unstable Market

Homebuilders are now competing for the same buyers. When is the last time you’ve done behavior audits with your sales professionals? How do you know where to focus training if you don’t understand the areas of weakness?

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Aspects of Saying No Effectively – Don’t vs. Can’t

When we need to say no to a customer’s request, we should utilize a better framework than “No cause I said so.” When it comes to saying no to someone and potentially making them feel upset, it is essential to choose your words carefully. Both “can’t” and “won’t” can be appropriate in different situations, depending on the reason for saying no.

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Sales Effectiveness Best Practices: Setting Daily Goals

Top sales performers are activity-driven; their activities complement their more important goals. If you don’t see a goal on my list that gets you jazzed up, come up with your own. That goal might just be the most effective of them all. Improve your sales effectiveness by using these best practices.

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