Using Empathy when You Must Say “No”
We all have to say “no” at some point. When you have to say “no” to something someone else wants, it can be challenging to strike the right balance between being empathetic and assertive. Empathy in your response can help the other person feel heard and valued, even if they don’t get what they want.
Read MoreVideo Mystery Shopping in an Unstable Market
Homebuilders are now competing for the same buyers. When is the last time you’ve done behavior audits with your sales professionals? How do you know where to focus training if you don’t understand the areas of weakness?
Read MoreThe 8 Sales Prospecting Mindsets of Top Earners Pt 4: Creative Prospecting
If you see prospecting as dull, boring, monotonous, and mundane, and you’re simply pounding through your prospecting calls, that’s a real problem. It’s a problem for you, and it’s a problem for your prospect. Are you creative in your prospecting?
Read MoreAspects of Saying No Effectively – Don’t vs. Can’t
When we need to say no to a customer’s request, we should utilize a better framework than “No cause I said so.” When it comes to saying no to someone and potentially making them feel upset, it is essential to choose your words carefully. Both “can’t” and “won’t” can be appropriate in different situations, depending on the reason for saying no.
Read MoreThe 8 Sales Prospecting Mindsets of Top Earners Pt 3: Building Habits
We all know that hot markets do not last forever, and the only way to eliminate bad habits is to replace them with good ones. Let’s talk about building a habit of prospecting. One of the things that we see about great salespeople is that prospecting to them is not a discipline. It’s a habit.
Read MoreSales Effectiveness Best Practices: Setting Daily Goals
Top sales performers are activity-driven; their activities complement their more important goals. If you don’t see a goal on my list that gets you jazzed up, come up with your own. That goal might just be the most effective of them all. Improve your sales effectiveness by using these best practices.
Read MoreHigh Pressure vs. Low Pressure Selling Styles
If you ask most salespeople about selling styles, they will suggest two classifications: high-pressure and low-pressure. However, we’re missing an entire group.
Read MoreThe 8 Sales Prospecting Mindsets of Top Earners Pt 2: One Prospect
We all know that quantity is significant when discussing prospecting, right? You’ve got to have the numbers. But there’s one number that’s more important than all the rest. The number one is the one prospect you’ve got in front of you right now.
Read MoreHow to Write Your Sales Success Story
You can’t always control outcomes; one can only control actions that lead to outcomes. You have the opportunity to write your sales success story. Learn about “playing perfect”
Read MoreThe 8 Sales Prospecting Mindsets of Top Earners Pt 1: Plan for Success in Advance
Prospecting is one of those interesting things about sales because it is one of those make-or-break activities. Many salespeople will find prospecting uncomfortable, and because they find it uncomfortable, they’re not going to do it.
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