Episode #087: Selling When Your Customer Gets Snarky with Jeff Shore
In This Episode of The Buyer’s Mind with Jeff Shore:
Jeff has dealt with snarky customers. You’ve probably dealt with snarky customers. Selling to snarky customers is a challenge. What is their problem? Today Jeff explores the emotion behind that snark and what your response should be. It’s easy to write-off the sale and give up, but a great salesperson knows what a snarky customer really needs.[If someone is nice, I attribute it to how great I am. If someone is not nice, I think - they’re an idiot. They’re not an idiot, they’re stressed. #buyersmind #sales]
Topics we’re going to cover on today’s podcast:
[1:07] What is snark?
[2:10] Stress induces negative responses
[3:44] Don’t confuse who you are with who your customer is
[4:19] Empathy the secret weapon to snarky
More about our guest Jeff Shore:
Jeff Shore’s highly sought-after sales keynote speaker sessions inspire audiences across the globe to change their mindset and change their world.
As an in-demand sales keynote speaker, author and trainer for over three decades, Jeff has a unique ability to connect with audiences on a personal level and transform the way they look at what they do, inspiring meaningful and lasting change.
In a crowded field of sales keynote speakers and sales training programs, Jeff Shore stands out with his research-based “buying formula” methodology. Combining his extensive front-line sales experience with the latest leading-edge research into buyer psychology, Jeff has created a highly effective, personalized way to reset sales paradigms and deliver industry-leading results.