Episode #030: Creating a Customer Service Culture with Shep Hyken

In This Episode of The Buyer’s Mind with Jeff Shore:

Shep Hyken talks with Jeff about defining success by how the customer is served.  As a sales professional what would it take to take a customer’s experience from ordinary to extraordinary?  Realize that anything that you do that is out of the ordinary, no matter how small, pushes your customer into that extraordinary space.  Learn this simple sales skill and watch what happens.



Topics we’re going to cover on today’s podcast:

[2:31] Quote of the Day

[4:20] Sales Tip of the Day

[6:40] Creating a Customer Service Culture

[10:15] What makes amazing?

[18:25] What happens in the mind of the customer when amazing happens?

[38:20] Motivational Summary


More about our guest Shep Hyken:

Shep Hyken is a customer service and experience expert and the Chief Amazement Officer of Shepard Presentations.  He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession.


Links from today’s podcast:

Homestreet Bank

Shep’s website


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About the Author: Jeff Shore

Jeff Shore is the Founder and President of Shore Consulting, Inc. a company specializing in field-tested and proven consumer psychology-based sales training programs.

Jeff is a top-selling author, host of the popular sales podcast, The Buyer’s Mind, and an award-winning keynote speaker. He holds the prestigious Certified Speaking Professional designation from the National Speakers Association and is a member of the NSA’s exclusive Million Dollar Speaker’s Group.

With over 30 years of real-world, frontline experience, Jeff’s advanced sales strategies spring from extensive research into the psychology of buying and selling. He teaches salespeople how to climb inside the mind of their customers to sell the way their buyers want to buy. Using these modern, game-changing techniques, Jeff Shore’s clients generated over $30 billion in sales last year.