You Need To Learn These 4 Things About Your Customer’s Story

The 4 elements of a great story

The Four Elements Of A Great Story 

Great stories have a unique ability to connect us to our buyers in remarkable ways. They allow us to tap into our customers’ emotions and accompany them on their journey to owning a new home. It’s not our story that we’re telling; it’s their story we’re unlocking, and that’s what fosters a deep connection.  

I’m a movie enthusiast, and if you’ve ever attended one of my seminars, you’re probably aware of this passion. But what you might not know is that I grew up with a father who was an actor in Los Angeles, and he performed in over 80 live plays, movies, and TV shows like L.A. Law and Murder She Wrote. 

Our life experiences often shape our understanding of the world, and in my case, growing up with a father in the entertainment industry ingrained the importance of storytelling in me. It’s a skill I’ve carried into the real estate world, and today, I want to share how you can use the power of storytelling to better connect with your homebuyers. 

The Buyer’s Story Unveiled 

Your homebuyers have unique stories, but sadly, many of them are rarely asked to share them. Most homebuyers are posed with questions about their budget and size preferences, but these questions barely scratch the surface of their personal narrative. In my upcoming book, “Storygetter,” I delve into the profound insight that people buy emotionally, and these emotions are embedded in their stories. The real question we should be asking is, what constitutes a compelling story? 

The Elements of a Great Story 

A great story, whether in a blockbuster movie or in your homebuyers’ experiences, consists of several key elements. Here are the four components that make up a captivating narrative:

A Cast of Characters

Every great story, from “Back to the Future” to “David and Goliath,” relies on a cast of characters. Similarly, your homebuyers’ stories feature protagonists, antagonists, and influential figures. It’s crucial to identify these characters in your customers’ narratives to understand their perspectives and motivations fully.

Emotional Ups and Downs

People buy emotionally, and this journey is often filled with emotional highs and lows. A successful story includes moments of triumph and despair, as these are the elements that engage the audience. In the realm of homebuying, remember that it’s not a straightforward transaction; it’s a rollercoaster ride of emotions.

Standout Moments

To create a compelling narrative, you need to dig deep. Rather than accepting generic answers, ask specific questions that lead to standout moments in your buyers’ stories. What was the turning point that made them decide to stop renting? How is their current living situation falling short? By focusing on these specifics, you uncover the real essence of their stories.

Detailed Descriptions

Dive into the nitty-gritty details with your customers. The more information you extract, the clearer the picture becomes. When you can see what your buyers see, you’ve successfully uncovered enough specific detail. For instance, if they mention noisy neighbors, ask about the specifics: What kind of noise? When does it happen? Go deep in your conversations to gather detailed descriptions. 

Using the Story Checklist 

Now that you have a checklist for a great story, put it into practice to become a master “Storygetter.” By applying these principles, you’ll notice a significant improvement in your ability to connect with homebuyers, convert more sales, and ultimately enhance their lives. 

Storytelling is a potent tool for real estate professionals. Your ability to unearth and share your customers’ unique stories can set you apart in the industry and strengthen the bond between you and your buyers.  

Don’t forget that my book, “Storygetter,” is scheduled for release on October 17th. But you can get a sneak preview of the first four chapters right here! Embrace the power of storytelling and watch how it transforms your real estate career. 


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About the Author: Ryan Taft

As the former National Sales Training Manager for a Top 5 homebuilder and a licensed Realtor® in Arizona, Ryan Taft is consumed with a passion for helping others achieve breakthrough results in sales, business and life.