Expect Nice

I don’t know about you, but I am happier around the holidays. I love this season and it makes me feel better. The people around me tend to be the benefactors of that more pleasant demeanor.

Part of that feeling is that I just expect that the people I talk to this time of year will also be happier. You can call that irrational if you like, but it really does lead to a self-fulfilling prophecy. I expect them to be nicer, so I treat them as nicer people are treated…that is, nicely! They appreciate the pleasant conversation and it makes them nicer. I am validated that being nice to them was the right thing to do, so I feel better still. See how that works?

Of course, the converse of that is also true. If I expect the worst I subconsciously approach the conversation with a less than my most pleasant self. The customer sees this and responds accordingly, validating my original thought.

Expect nice, my friends, and act accordingly. You might just change the world!


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About the Author: Jeff Shore

Jeff Shore is the Founder and CEO of Shore Consulting, Inc. a company specializing in psychology-based sales training programs. Using these modern, game-changing techniques, Jeff Shore’s clients delivered over 145,000 new homes generating $54 billion in revenue last year.