Expect Nice
I don’t know about you, but I am happier around the holidays. I love this season and it makes me feel better. The people around me tend to be the benefactors of that more pleasant demeanor.
Part of that feeling is that I just expect that the people I talk to this time of year will also be happier. You can call that irrational if you like, but it really does lead to a self-fulfilling prophecy. I expect them to be nicer, so I treat them as nicer people are treated…that is, nicely! They appreciate the pleasant conversation and it makes them nicer. I am validated that being nice to them was the right thing to do, so I feel better still. See how that works?
Of course, the converse of that is also true. If I expect the worst I subconsciously approach the conversation with a less than my most pleasant self. The customer sees this and responds accordingly, validating my original thought.
Expect nice, my friends, and act accordingly. You might just change the world!